Returns & Exchanges
At Tobe Atelier, we want you to be completely satisfied with your purchase; if an item doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange. Please ensure all garments remain in their original condition with tags attached and show no signs of wear.
Return Process
- 1.Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
- 2.Prepare the Package
Place the items in their original packaging, ensuring all Tobe Atelier tags are intact, and include the packing slip provided in your shipment.
- 3.Affix Shipping Label
Download and print the prepaid shipping label from our portal, then securely attach it to the outside of your return package.
- 4.Drop Off and Track
Take your package to any authorized carrier drop-off location and keep your tracking receipt until your refund has been processed.